Refund ＆ Return Policy

Return & Refund Policy

At todimart.net, we want you to enjoy your purchase. Please review our return and refund policy below.

7-Day Return Policy

We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, the item must:

  • Be unused and in the same condition as received

  • Be in the original packaging

  • Include all accessories (charger, keys, hardware, etc.)

  • Provide the original proof of purchase

Returns requested after 7 days of delivery will not be accepted.

To start a return, please contact:
info@todimart.net

Return Shipping Fee

For non-quality related returns, a €200 return shipping fee per e-scooter will be deducted from the refund.

This includes situations such as:

  • No longer wanting the item

  • Ordering the wrong model

  • The product does not meet personal expectations

Damaged or Incorrect Items

Please inspect your order after receiving it.

If the item is defective, damaged during shipping, or incorrect, contact us immediately at info@todimart.net with photos or videos.

Within 7 days of delivery, we will offer:

  • Free replacement, or

  • Full refund

Order Cancellation

  • Before shipment: Free cancellation

  • After shipment: €200 shipping fee per e-scooter will be deducted from the refund

If a customer refuses the package, a €200 return shipping fee will apply.

Warranty Policy

All e-scooters purchased from todimart.net include a 1-year warranty.

During the warranty period:

  • We provide free replacement spare parts

  • We offer repair guidance and instructional videos

Important Notes

To avoid damage:

  • Please do not ride the scooter through water or in heavy rain

  • Water damage is not covered under warranty

If the scooter is severely damaged by water, free repair service will not be provided.

Products not purchased from todimart.net are not eligible for warranty support.

Battery Returns

  • Battery return fee: €100 per battery

  • Only unused batteries can be returned

  • Used batteries cannot be returned

Refund Processing

After we receive and inspect the returned product:

  • Refund will be processed within 1–2 business days

Refund arrival time depends on the payment method:

  • PayPal: up to 48 hours

  • Credit card: about 7–14 business days

Contact Us

If you have any questions, please contact our support team:

Email: info@todimart.net
Working Hours: Monday – Friday
9:00 AM – 6:00 PM